Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Nelson | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Nelson is a GPhC registered online pharmacy weight loss clinic serving Nelson, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights as a patient.

1. Data We Collect

When you use our services, we may collect the following types of personal and medical information:

Personal details: Full name, date of birth, home address, email address, and phone number
Medical information: Health history, current medications, weight, BMI, and any conditions relevant to weight loss treatment
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies
Communication records: Emails, messages, or notes from consultations and enquiries

2. How We Use Your Data

We use your personal and medical data for the following purposes:

To assess your suitability for weight loss treatment and provide safe, appropriate clinical care
To process and dispatch your prescription medication (delivered within 1 working day once approved by our pharmacist)
To communicate with you about your orders, treatment, or any clinical concerns
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate patient records as required by pharmacy law
To improve our services and website experience

Our legal basis for processing medical data is Article 9(2)(h) of the UK GDPR, which permits processing for the provision of healthcare and medical treatment by a registered health professional.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand visitor behaviour so we can improve our services
Functional cookies: Remember your preferences and improve usability

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Third Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information only in the following limited circumstances:

Healthcare professionals: With GPs or other clinicians where clinically necessary for your safety or treatment
Delivery providers: Sharing necessary address details to fulfil your medication order
Payment processors: To securely handle your transactions
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information
IT and website services: Trusted providers who support our operations under strict data processing agreements

All third parties we work with are required to protect your data in line with UK GDPR standards.

5. Data Retention

We retain patient records for a minimum of eight years in accordance with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment records are held only as long as required for accounting and legal purposes.

6. Data Security

We take the security of your personal and medical data seriously. Our systems use encryption, secure servers, and access controls to protect your information from unauthorised access, loss, or disclosure. All staff are trained in data protection responsibilities.

7. Your Privacy Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data where appropriate, and object to or restrict how we process your information. You also have the right to withdraw consent where consent is the basis of processing. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a data-related concern, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Nelson
GPhC Registration No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk